Booking conditions | Reservation Terms

General Booking Conditions Domaine l’Arpent

These general booking conditions apply to the gîte/luxury holiday home with a swimming pool in South France, located at Domaine l’Arpent, 22 Chemin de la Carrerasse, 31350 Saint-Loup-en-Comminges, hereinafter referred to as ‘the owner’.

Rental of the Luxury Holiday Home with Swimming Pool in South France

By reserving the gîte/luxury holiday home with a swimming pool in South France, you agree to the booking conditions below. Please read them carefully before making your reservation.

Reservations

  • After reserving, you will receive an email confirmation from us.
  • Reservations and bookings are only possible via email.
  • Options are valid for a maximum of 3 days. If we don’t hear from the person concerned within this period, the option will be cancelled.

Rental Sum

  • The rental sum depends on the accommodation, not on the number of people. The gîte is furnished and suitable for two people. It’s not permitted to stay in the accommodation with more than two people. Additional day visitors staying without overnight accommodation are also not permitted.
  • The rental sum includes gas, water, and electricity. However, we strive to be as environmentally friendly as possible, so please ensure lights are off when not needed (including outdoor and pool lighting). It’s unlikely you’ll need heating during the summer months. On colder evenings/nights in spring or autumn, heating is automatically regulated by a thermostat. If you wish to increase the heating, please contact us, and we’ll be happy to adjust the thermostat to your preferences.

Payment of Rental Sum

  • After reserving, you will receive a rental confirmation by email.
  • For every reservation, a down payment of 50% of the rental sum + a security deposit of €400,- must be paid within 5 days of the rental confirmation.
  • Upon payment of the down payment, your reservation is definitive.
  • By paying (the down payment of) the rental sum for the gîte, you automatically agree to Domaine l’Arpent’s reservation conditions.
  • The remaining rental sum must be paid no later than 4 months before the start of the rental period.
  • For reservations made within 4 months of arrival, the total amount due + the security deposit must be transferred immediately.
  • In case of late payment of the down payment and/or balance of the rental sum, we, the owner, are entitled to cancel the booked period for the gîte rental. The cancellation conditions will then apply.

Security Deposit

The security deposit of €400,- serves to protect us as the owner against substantial loss or damage. We understand that unforeseen accidents can happen. Therefore, we do not withhold money from the deposit for broken glasses, plates, etc. Please let us know if anything breaks or gets damaged during your stay, or if there’s anything that needs to be done or repaired, so we can ensure all subsequent guests also have a comfortable stay. The deposit is usually refunded within 2 weeks. The refund of the security deposit cannot be offset against other costs.

Rental Period

  • We do not use fixed changeover days. Our accommodation can be booked any day of the week, subject to availability.
  • Minimum stay of 5 nights and a maximum stay of 3 weeks.

Cancellation Conditions

  • Cancellation by guest: Cancellations must be communicated to the owner by email. In case of cancellation, the guest owes cancellation fees depending on the time of cancellation. For cancellations by the guest up to 4 months before the arrival date, the cancellation costs are the security deposit and 50% (the down payment). For cancellations within 4 months before the arrival date, the cancellation costs are 100% of the total rental sum, as well as the security deposit, and no refund will be made. We strongly advise you to take out cancellation and travel insurance.
  • Cancellation by owner: If circumstances or force majeure compel the owner to cancel due to a defect found in the gîte/property or due to an event in the private sphere, the guest will be informed immediately. In this case, the owner will refund the already fully or partially paid rental sum without owing any compensation. The guest has no other right than to reclaim the amount already paid. The owner is never liable for the costs of any services reserved by the guest (e.g., flight tickets, car rental, ferry crossings, bus/train travel, etc.).

No Subletting or Transfer of Reservations

The gîte is located on our private property and is part of an exclusive, small-scale setting where peace, safety, and a personal welcome are central. To ensure this atmosphere and quality, it is not permitted to transfer, assign, or sublet the reservation or the stay to third parties. Only the original booker(s), as stated in the reservation, have the right to access the property and use the accommodation.

Subletting or replacement by other guests is not permitted. This provision is crucial for the desired atmosphere, our hospitality, and due to important legal and practical responsibilities, such as liability and insurance, safety on our private property, and compliance with local legislation.

Arrival and Key Handover

  • The gîte is available at 5:00 PM on the day of arrival as stated on the reservation confirmation.
  • You can park your car close to the accommodation in a dedicated private parking space.
  • Arrival and key handover are by appointment at 5:00 PM. If you anticipate arriving a bit later, please inform us in advance (by 4:00 PM at the latest) of your exact arrival time.
  • We expect your arrival, but if we’re not immediately available or are around the property, feel free to call us on our mobile: +33 7 8737 7731.
  • Upon arrival, you will receive one key for the (only) entrance door. Should you lose it, please inform us immediately. If the key unexpectedly needs to be replaced, we are obliged to deduct €30,- from the security deposit.

Departure

  • The rented accommodation must be vacated by 10:00 AM on the agreed departure day as stated on the confirmation.
  • We kindly ask you to leave the gîte tidy and (broom)clean; organized and with no dirty dishes.
  • Before departure, the guest must have put away all clean dishes in the drawers and cupboards where they belong.
  • If the gîte is not left properly, if there’s excessive soiling and/or damage to the accommodation and/or its contents, and/or if there’s soiling and/or damage to the Domaine l’Arpent property/surroundings, we will charge the main guest directly for the damages.
  • In case of less and/or shorter use of the accommodation than stated on the reservation confirmation, the guest is not entitled to a refund of (a portion of) the rental sum and/or costs.
  • Please respect the arrival and departure times. It’s pleasant to arrive and stay in a clean holiday home. Therefore, we need sufficient time for thorough cleaning between the departure of previous guests and the arrival of new guests.

Use of Towels, Beach Towels/Foutas, Bedding

  • Kitchen linen is already provided in the accommodation.
  • Bed linen and towels are optional extras and can be booked for the number of guests specified. Your comfortable King-size bed will then already be made with beautiful hotel-quality linen (cotton sateen). For stays longer than a week, we will change the bedding once a week at a time convenient for you.
  • Soft towels and large bath towels/foutas are in your closet, and the sun loungers by the pool will be set out for you.
  • Extra towels/beach towels/foutas can always be provided upon request.
  • Please do not remove towels/beach towels/foutas/bed linen from the accommodation.
  • The accommodation includes a dishwasher and a washing machine. The necessary dishwasher tablets and washing machine capsules are also provided.

Safety & Liability

  • The guest(s) are obliged to treat the gîte and its inventory, as well as the swimming pool and the property, with care (like a good householder), respecting the peace and quiet of the surroundings.
  • Damage occurring during the rental period must be reported to the owner.
  • The main guest is liable for damage caused by him/her or by any accompanying guest, even if this is discovered after his/her departure. If damage is discovered after the main guest’s departure, they must accept the owner’s decision.
  • You stay in our accommodation and on our property at your own risk. This means that we are in no way liable and/or accept liability, and we cannot be held liable for any damage or injury sustained by the guest(s) in our house or on our property, in any form whatsoever. Please let us know if there is anything you consider unsafe, and we will address it.
  • The gîte is equipped with a smoke detector, carbon monoxide detector, small fire extinguisher, and fire blanket. In case of fire, first contact the emergency services (telephone number 112), then evacuate the premises, and also contact us.
  • The owner is not liable for loss, theft, or damage to your belongings.
  • The owner is also not liable for damage or nuisance caused by or to third parties. You remain at all times responsible for yourself and your accompanying guest(s).

Split-Level Layout

On the lower level, where you enter the gîte, there’s a comfortable seating area and a dining table. The entrance to the terrace and the garden with the swimming pool is also here. Outside, a table with 4 chairs is available for outdoor dining on the terrace.

The kitchen is five steps higher than the living room (split-level) and offers all necessary facilities, as well as a breakfast tractor bar for early morning coffee with mountain views.

An open staircase leads up from the kitchen to a landing with authentic colombage, where a mezzanine bedroom with a King-size bed offering Pyrénées views, as well as the bathroom, are located.

The gîte is furnished across multiple levels and is therefore not suitable for dogs or people with mobility issues. Read about the facilities of the two-person holiday home here.

Swimming Pool

  • The swimming pool is located on the south side of the property and is shared with the owner.
  • Guests can use the pool (free of charge), and no outside guests are allowed.
  • Nudism is not permitted.
  • The swimming pool is approximately 1.60 m deep along its entire length and is therefore not suitable for people who cannot swim (well). Diving into the pool is prohibited.
  • However, the use of the swimming pool is entirely at your own risk. Domaine l’Arpent expressly does not provide supervision and accepts no liability whatsoever for the use of the swimming pool.
  • It is strictly forbidden to use glassware and glass bottles on the terrace around the pool or in the pool itself! This is for safety reasons. Draining and refilling the pool due to broken glass will be at the guest’s expense.
  • Read our pool usage guidelines here.

In late spring and early summer, or if you stay with us for more than a week in high summer, it’s likely we will need to mow the grass to keep it under control and/or water the (potted) plants during your stay. We aim to do this when you are away, or at a time that suits you.

Adults Only

Due to our overall concept, we are set up for exclusive peace, space, and comfort. For this reason, Domaine l’Arpent is Adults Only (no kids). This means our guests must be approximately 18 years or older.

Dogs | Pets

Unfortunately, we cannot allow dogs/pets as we have a small dog on our own property (Barka). He is friendly, well-trained, and lives with us in the Maison de Maître. Barka does not have access to the gîte (unless invited).

Smoking

The gîte and all other buildings at Domaine l’Arpent are smoke-free. It is therefore prohibited to smoke in the gîte, as well as in the other buildings on Domaine l’Arpent. It is also not permitted to use a supersmoker, e-cigarette, or similar devices in the gîte or in the other buildings on the property.

To ensure the comfort of all subsequent guests, please do not smoke in doorways or out of open windows. If you do smoke outside, do not dispose of used cigarettes on the property; instead, use the designated ashtray safely and carefully.

Smoking is permitted on the outdoor terraces. An ashtray is provided in one of the kitchen cupboards.

Failure to comply with the smoking ban rules and smoking in the gîte or other buildings on the property will result in a direct charge of €400,- for extra cleaning costs.

Open fires are prohibited in our gîte. In case of fire brigade intervention as a result of this, the costs will be charged to the guest.

General Rules

  • The guest(s) must ensure they do not cause any nuisance.
  • We live on the edge of a small hameau with its own unwritten rules regarding quiet hours. Please bear in mind that no noise nuisance should be caused before 9:00 AM and after 8:00 PM, as well as between 12:00 PM – 2:00 PM.

Lost/Forgotten Belongings

If personal belongings are left behind, we will contact you and store them for up to one week after your departure. We can ship these items to you at cost. If we do not receive a response, we will donate them to a charity or dispose of them.

No Rights Derived

No rights can be derived in any way from the information, photos, images, and external links mentioned on the Domaine l’Arpent website (www.domainelarpent.fr).

Domaine l’Arpent, Saint-Loup-en-Comminges, January 1, 2025.